Credit card orders are billed by HelmetsRus/Daniele Enterprises, Inc. 6.5% sales tax is added to Florida orders. Novelty helmets are NOT DOT approved and are not to be used on any motorized vehicle on or off the road. For proper protection see our line of DOT and SNELL certified motorcycle helmets. Helmets R Us is a small family owned and operated business. John Daniele, started making and selling novelty helmets in 1992 in the Daytona Beach area. At that time there were less than a dozen novelty helmet shops in all of the US and they were all in Florida. Those few shops supplied the world with novelty helmets. Like any good thing they were eventually copied and manufactured overseas. Of course we couldn't compete with the near free labor of foreign manufacturers and the continuing high costs of American made materials. Little by little the local fiberglass shops couldn't survive and shut down one by one. In 1998 the HelmetsRus web site was created. At first we only sold USA made novelty helmets that we made and a lot of good quality airbrushed and even custom airbrushed novelty helmets. That lasted a few years until the demand for lower prices due of the growth of the internet made it no longer profitable to continue to offer American hand made custom airbrushed novelty helmets. Eventually we started offering name brand motorcycle helmets on our web site. The big manufacturers insist on a signed agreement that we will not advertise their products at less than 10% below the MSRP. That's a good thing it keeps us from starting price wars. The loophole is if you call a dealer he can sell at any price he wants. Still that's ok but the profit margin is so low it doesn't make sense to lay out $100.00 to make $10.00 over cost. We don't have a multi-line telephone answering system. When you call and get switched to our voice mail we are either on the phone with another customer or we are out of the office. If you leave a message be sure to leave a number we can reach you at. Your best bet is to email us if you can. We keep our email open during office hours and throughout the weekend. Orders are shipped Monday through Friday by 4:00PM EST. In most cases if you order by 1PM we can get it out that day. For shipping information see About Shipping Office/Shop location: Helmets R Us / Daniele Enterprises, Inc. 857 Taylor Road Port Orange, FL 32127 USA Thank you for shopping with HelmetsRus.com To return an item see Returns and Exchanges Use our Return Form If an error is made on your order before you get upset and send nasty threatening demanding emails take a second and try to imagine how you would act if you were face to face with us. If an error is made, give us the benefit of the doubt that it was an error and we will correct it within a reasonable time. We don't blast you when you order the wrong size helmet. To Contact Us By Phone call (386) 756-5970 Monday-Friday 10AM-4PM EST For quickest response contact us by email, we check our email throughout the day and night and over the weekend. Include your full name and order number if you have one. One very common error is when an incorrect email address is entered on an order. If you placed an order with us and did not get a confirmation by email your email address may have been entered wrong. The most common reason for a denied credit card is a wrong expiration date, double check the card number, expiration date and email address before completing your order. 24 Hour FAX: (386) 788-7176 For Customer Service email: helmetrep@aol.com |